A leading Cloud-based Dental Software company leverages Jitterbit to integrate its existing applications

About the client

Our client is a leading provider of cloud-based software trusted and used by many dental professionals across the United States. The client used Salesforce CRM and the Jira ticketing system to track error reports and incidents. Therefore, whenever a case is registered in Salesforce, it must be synced with the Jira ticketing system in real time.


Client challenges
  • Real-time data sync between Salesforce and Jira.
  • Limitations of Jitterbit-Jira connectors in data retrieval.
Solution
  • Our team of experts examined the client’s existing infrastructure and developed APIs in Jitterbit for integration with Salesforce.
  • With our internal Salesforce practice, we comprehended the business logic present in their existing CRM and utilized the Salesforce and Jira Sandbox to implement the entire Development lifecycle.
  • Analyzed each department’s requirements, documented them through JIRA, and tracked on-demand changes efficiently and delivered within the stipulated time.
  • Jira API was optimized to overcome limitations in Jira Connectors for data retrieval.
Benefits
  • Streamlined the data retrieval process, thereby reducing downtimes.
  • Limited manual interventions by automating data flow.