A leading agricultural trade association leveraged our infrastructure management services to centralize their servers and networks | PreludeSys

About the client

The client is a leading agricultural association that empowers over 1,000 agribusinesses with innovative healthcare solutions, legislative advocacy, and regulatory compliance support. Headquartered in Irvine, CA, they have been in the agro-trading space for four decades.


Client challenges
  • The client lacked a centralized helpdesk, leading to a disjointed support experience for users who may have needed to contact different teams or individuals for various IT issues.
  • The client manually managed virtual machines, cloud instances, and on-premise virtual environments, making provisioning and maintenance time-consuming and inefficient.
  • The client struggled to monitor and maintain their server and network infrastructure, leading to potential risks of downtime and security vulnerabilities.
  • The client’s existing support structure involved managing multiple levels (L1, L2, and L3), which created delays in resolving complex issues.
Solution
  • Streamlining Support: PreludeSys implemented a centralized helpdesk through our Support Centre, providing users with a single point of contact for all their IT needs.
  • Automated Infrastructure Management: We automated the provisioning of virtual machines, cloud instances, and on-premise virtual environments, significantly reducing manual workload and improving efficiency.
  • Enhanced Visibility and Control: PreludeSys’ Support Center utilized advanced monitoring tools to gain real-time insights into the health and performance of the client’s server and network infrastructure.
  • Unified Support Structure: Our team offered comprehensive L1, L2, and L3 support, which eliminated the need for the client to manage multiple support tiers. It ensured a consistent and efficient approach to resolving even the most complex technical issues.
  • Continuous Improvement: We recommended and deployed a ticketing tool to streamline incident management and provide a robust monitoring system for proactive infrastructure health checks.
Results at a glance
The centralized helpdesk streamlined the support experience and ensured faster resolution times. The advanced monitoring tools enabled proactive identification and resolution of potential issues. Pushed patches from the WSUS Server to domain systems, ensuring the client’s environment remained secure and up-to-date.
Benefits
  • Optimized Network Performance: Proactive monitoring ensured smooth server operations and error-free VMs for a significant performance boost.
  • Minimized Downtime: Our robust monitoring system swiftly identified and addressed potential issues, minimizing disruptions and ensuring business continuity.
  • Enhanced Productivity and Manageability: A reliable IT infrastructure with streamlined automation and centralized management improved employee productivity and IT team efficiency.
Technology

PreludeSys Network and Infrastructure Management services