An AI based tech solution provider boosts product sales through a community portal where subscribers can buy new products and renew subscription
About the client
Our client is a leading technology solution provider who leverages AI to convert voice to text for its customers.
Solution
PreludeSys builds a feature-rich community portal on Salesforce Community Cloud that adds immense value to our client’s customers –
- Enhanced stakeholders engagement and collaboration
- Easily upgrade or downgrade features as required
- Check subscription status and renew easily
- Interact with service agents in one click
Benefits
- CSAT reached an all-time high, resulting in 7% more referrals
- User-friendly upgrades and renewal system moved the needle up by 23% in revenue
- Services agents are now processing 35% more tickets than their previous month’s data